Customer proximity
We go beyond customer proximity
Our goals to 2030
Our sustainability pledge encompasses our dedication to deliver excellent, tailored solutions and services to B2B and B2C customers and increase the loyalty of professionals.
Supporting initiatives to be achieved by 2025
- Quantitative Ariston Brand Equity B2C assessment every 2 years.
- Voice of Our Professionals B2B program launch in 2023.
- Voice of Our Professionals (B2B) every 2 years.
- > 8 key countries with "One Team Professional" portal active.
- +15% Ariston website organic clicks performance per year.
One Team Professional portal activation
>8
key countries
5 key countries in 2023
Ariston website performance
+15%
organic clicks per year
+15% in 2023 (vs 2022)
Quality and excellence
We pursue trustworthy quality and excellence
Our goals to 2030
In line with our quality mission, we aim at fostering customer loyalty to ensure that our customers are our best promoters, and we set the objective to achieve > 85 Quality score per year in our cumulative internal index Group Quality Excellence Index (GQE).
Cumulative GQE
>85%
Quality score per year
85% achieved in 2023
Cumulative GQE
>85%
Quality score per year
85% achieved in 2023
Supporting initiatives to be achieved by 2025
As we translate our Quality Mission into a Quality Strategy, we work on a Quality Roadmap program to operatively execute the necessary initiatives of improvement.
We find ourselves in an era where the consumer takes center stage by becoming an increasingly active participant in shaping companies’ products and services alongside their strategic trajectories.
Giorgio Migliarina
Interim Vodafone Business CEO at Vodafone
KEY AREAS OF ENGAGEMENT
Explore areas of Engagement
We involved all our relevant groups of stakeholders in the process of revising our materiality matrix and we considered the most pressing ESG challenges to identify five key areas of engagement to focus on. As a result, our ESG strategy emcompasses solutions, operations, customers, people & communities, and sustainable governance.
