As a more sustainable future begins in our homes, we believe that sustainable living can be enabled through smart homes. Connected Home Services represent a key instrument to both engage with our customers, both consumers and professionals, to better understanding their needs, and allow users to remotely control their comfort and reduce their energy consumptions. For this reason, at Ariston Group, we are committed to offer efficient and tailored solutions that enhance customer proximity, while favouring energy saving and costs reduction thanks to more sustainable behaviours.

The goal to simplify people’s lives through a portfolio of increasingly connected solutions for thermal comfort is at the forefront of our business strategy and we have worked to continuously improve our consumer app, professional web app for remote assistance, and interoperability service.

The Remote Assistance service for our professionals has been developed to empower our community of B2B customers with the capability to deliver top-tier service and ensure the most effective and timely support to end-users. The app goes beyond conventional solutions by fostering operational efficiency through the remote monitoring of installed systems. Leveraging AI technologies, the platform predicts potential faults, allowing Service Centres to proactively optimize their workload, and providing an added layer of reassurance to customers. Moreover, other than for mere error management, the platform can be leveraged by professionals to become the end-user energy consultant. In fact, it enables remote parameter optimization and identifies critical installation to improve product efficiency, all this while avoiding onsite visits. Thanks to these advanced functionalities, professionals will continuously increase the level of the provided service, enhancing energy efficiency without compromise on comfort, and ultimately leading to highest customer satisfaction. 

In line with our continuous efforts to provide our partners with valuable and effective tools to enhance the quality of their job, we developed dedicated reserved areas for our key strategic brands Ariston, Wolf and Elco.  In particular on Ariston OneTeam, our trusted partners can participate in training courses, consult product catalogues, consult reward programs, find in-depth information on the Ariston products and keep up to date with the new solutions available. More than 16 thousand professionals in Europe already joined the community. On myWolf, professional partners have access to up-to-date expertise including product catalogue and information, access to webinars and advanced products configurators. 

The Wolf heat pump configurator enables installers, planners, consultants and wholesalers to design and configure a suitable Wolf heat pump for the first time. The configurator is especially suitable for the initial planning and consultation phases and, thanks to its quick and intuitive navigation, users receive appropriate product suggestions within just a few minutes. With the Wolf AHU configurator, planners can easily and conveniently design compact units up to 20,000 m³ and modular units up to 50,000 m³. The best air handling unit and initial configuration can be created with just a few clicks and a 3D representation of the implemented configuration - including efficiency class information, drawings and data sheets - provides a solid foundation for the next steps in planning.