Customer proximity
We go beyond customer proximity
Our goals to 2030
Our sustainability pledge encompasses our dedication to deliver excellent, tailored solutions and services to B2B and B2C customers and increase the loyalty of professionals.
main brand websites
+30%
organic clics
by 2030
Supporting initiatives
- +30% organic clics on main brand websites by 2030.
- Quantitative Ariston Brand Equity B2C assessment every 2 years.
- Voice of Our Professionals (B2B) every 2 years.
main brand websites
+30%
organic clics
by 2030
Quality and excellence
We pursue trustworthy quality and excellence
Our goals to 2030
In line with our quality mission, we aim at fostering customer loyalty to ensure that our customers are our best promoters, and we set the objective to achieve > 85 Quality score per year in our cumulative internal index Group Quality Excellence Index (GQE).
Cumulative GQE
>85%
Quality score per year
95.4 achieved in 2024
Cumulative GQE
>85%
Quality score per year
95.4 achieved in 2024
Supporting initiatives
Follow the Quality Roadmap to implement by 2027 effective improvement initiatives on products and systems, services, customer care, and data-driven decisions, in line with our Quality Strategy.
KEY AREAS OF ENGAGEMENT
Explore areas of Engagement
We involved all our relevant groups of stakeholders in the process of revising our materiality matrix and we considered the most pressing ESG challenges to identify five key areas of engagement to focus on. As a result, our ESG strategy emcompasses solutions, operations, customers, people & communities, and sustainable governance.
